FAQs

Frequently Asked Questions

1. Are there any restricted or non-accepted items?

Perfume or flammable liquids
Fresh food or perishable items
Prescription medicine or medical-grade drugs
Religious items or sacred objects (e.g. Buddha statues)
Cash, coins, or adult products (e.g. sex toys)
Counterfeit products or high-value brand-name replicas
Gold, precious metals, or high-value items
Batteries or power banks (loose or packed)
Products made from endangered animals or exotic meats
Collagen powders or unregulated supplements
Weapons or illegal items of any kind

Remarks
If you're unsure whether an item is allowed, please contact our team.
Any prohibited items found may result in delays, fines, or rejection by customs.

2. What payment methods do you accept?

We currently accept:

Debit / Credit Card
UK Bank Transfer
Thai Bank Transfer

3. How long does shipping take from Thailand?

Depends on the shipping method:

✈️ Air Freight
Estimated Time: 5–7 working days
🚢 Sea Freight
Estimated Time: 6–8 weeks

Note: Delays may occur due to customs clearance in both Thailand and the UK.

4. Are prices inclusive of all fees and taxes?

Yes. All prices include shipping, import duty, and VAT (unless otherwise stated.)

Note: Please note that all prices are subject to change based on seasonal shipping rates, fuel costs, and international freight surcharges.

5. Is there a minimum order requirement?

No minimum order required.

We welcome both individual customers and small business owners — feel free to start small!

6. Is there insurance coverage during shipping?

Yes — our shipping insurance only covers natural disasters(e.g., storms, floods etc.)
We are not responsible for delays or damage caused by customs, inspection, or loss due to piracy

We do not recommend sending items of sentimental or irreplaceable value.

7. Where can I get a product catalogue

You can:

Message us directly for access (click here)
Download from our website (click here)
Subscribe to our email updates to receive the latest product list and promotions

Next Shipping Date by Sea:
From Thailand to UK

Last Order 31 August 2025
Departure 30 September 2025
Estimated Arrival 15 November 2025

FAQs

Frequently Asked Questions

1. Are there any restricted or non-accepted items?

Perfume or flammable liquids

Fresh food or perishable items

Prescription medicine or medical-grade drugs

Religious items or sacred objects (e.g. Buddha statues)

Cash, coins, or adult products (e.g. sex toys)

Counterfeit products or high-value brand-name replicas

Gold, precious metals, or high-value items

Batteries or power banks (loose or packed)

Products made from endangered animals or exotic meats

Collagen powders or unregulated supplements

Weapons or illegal items of any kind

Remarks
If you're unsure whether an item is allowed, please contact our team.
Any prohibited items found may result in delays, fines, or rejection by customs.

2. What payment methods do you accept?

We currently accept:

Debit / Credit Card

UK Bank Transfer

Thai Bank Transfer

3. How long does shipping take from Thailand?

Depends on the shipping method:

✈️ Air Freight
Estimated Time: 5–7 working days
🚢 Sea Freight
Estimated Time: 6–8 weeks

Note: Delays may occur due to customs clearance in both Thailand and the UK.

4. Are prices inclusive of all fees and taxes?

Yes. All prices include shipping, import duty, and VAT (unless otherwise stated.)

Note: Please note that all prices are subject to change based on seasonal shipping rates, fuel costs, and international freight surcharges.

5. Is there a minimum order requirement?

No minimum order required.

We welcome both individual customers and small business owners — feel free to start small!

6. Is there insurance coverage during shipping?

Yes — our shipping insurance only covers natural disasters(e.g., storms, floods etc.)
We are not responsible for delays or damage caused by customs, inspection, or loss due to piracy

We do not recommend sending items of sentimental or irreplaceable value.

7. Where can I get a product catalogue

You can:

Message us directly for access (click here)

Download from our website (click here)

Subscribe to our email updates to receive the latest product list and promotions

Next Shipping Date by Sea: From Thailand to UK

Last Order 31 August​ 2025 Departure 30 September 2025 Estimated Arrival 15 November 2025

FAQs

Frequently Asked Questions

1. Are there any restricted or non-accepted items?

Perfume or flammable liquids

Fresh food or perishable items

Prescription medicine or medical-grade drugs

Religious items or sacred objects (e.g. Buddha statues)

Cash, coins, or adult products (e.g. sex toys)

Counterfeit products or high-value brand-name replicas

Gold, precious metals, or high-value items

Batteries or power banks (loose or packed)

Products made from endangered animals or exotic meats

Collagen powders or unregulated supplements

Weapons or illegal items of any kind

Remarks If you're unsure whether an item is allowed, please contact our team. Any prohibited items found may result in delays, fines, or rejection by customs.

2. What payment methods do you accept?

We currently accept:

Debit / Credit Card

UK Bank Transfer

Thai Bank Transfer

3. How long does shipping take from Thailand?

Depends on the shipping method: ​ ✈️ Air Freight Estimated Time: 5–7 working days 🚢 Sea Freight Estimated Time: 6–8 weeks Note: Delays may occur due to customs clearance in both Thailand and the UK.

4. Are prices inclusive of all fees and taxes?

Yes. All prices include shipping, import duty, and VAT (unless otherwise stated.) Note: Please note that all prices are subject to change based on seasonal shipping rates, fuel costs, and international freight surcharges.

5. Is there a minimum order requirement?

No minimum order required. We welcome both individual customers and small business owners — feel free to start small!

6. Is there insurance coverage during shipping?

Yes — our shipping insurance only covers natural disasters(e.g., storms, floods etc.) We are not responsible for delays or damage caused by customs, inspection, or loss due to piracy We do not recommend sending items of sentimental or irreplaceable value.

7. Where can I get a product catalogue

You can:

Message us directly for access (click here)

Download from our website (click here)

Subscribe to our email updates to receive the latest product list and promotions

Next Shipping Date by Sea:
From Thailand to UK

Last Order 31 August 2025
Departure 30 September 2025
Estimated Arrival 15 November 2025

Remarks
If you're unsure whether an item is allowed, please contact our team.
Any prohibited items found may result in delays, fines, or rejection by customs.

Depends on the shipping method:

✈️ Air Freight
Estimated Time: 5–7 working days
🚢 Sea Freight
Estimated Time: 6–8 weeks

Note: Delays may occur due to customs clearance in both Thailand and the UK.

Yes. All prices include shipping, import duty, and VAT (unless otherwise stated.)

Note: Please note that all prices are subject to change based on seasonal shipping rates, fuel costs, and international freight surcharges.

No minimum order required.

We welcome both individual customers and small business owners — feel free to start small!

Yes — our shipping insurance only covers natural disasters(e.g., storms, floods etc.)
We are not responsible for delays or damage caused by customs, inspection, or loss due to piracy

We do not recommend sending items of sentimental or irreplaceable value.